Common Questions

How do I get in contact with you?
You can contact us  in the following ways: By email: support@skypax.com support@skypaxus.com By telephone on the following numbers: Skypax UK : +4...
Thu, 14 Jul, 2022 at 1:47 PM
How do I use my Skypax address?
Once you have signed up, you will receive your unique Skypax address. Use this address as the delivery or shipping address when making a purchase from a sto...
Thu, 14 Jul, 2022 at 1:49 PM
Can I start using my Skypax mailing address immediately after I purchase your service?
Yes, you will instantly receive your address via email and can start shopping immediately. Skypax will immediately begin accepting all of your packages and ...
Thu, 14 Jul, 2022 at 1:49 PM
My package has been delivered but it is not showing in my suite yet?
We log packages Monday to Friday (excluding public holidays) during our opening hours of 9 AM until 5:30 PM. Package processing can take up to 2 working day...
Thu, 14 Jul, 2022 at 1:45 PM
Will you open my packages?
Yes, we open all packages as part of our logging process. This is necessary to ensure items are not restricted by law or courier restrictions and to enable ...
Thu, 14 Jul, 2022 at 1:50 PM
What if my item is gift wrapped?
We must open and inspect all packages to ensure compliance with the law. However, we will do our best to minimise damage to the packaging and return it to i...
Tue, 18 Feb, 2020 at 10:15 PM
Can I split, merge, repack, inspect, see photos, discard or return my package?
Yes, we offer a range of services that can be accessed from your suite.  Simply select a package and then select an option from the "despatch" bu...
Thu, 22 Oct, 2020 at 12:46 PM
How long can I store packages in my suite?
We offer 30 days free storage per package for Standard members and 60 days for Premium members. Packages exceeding the free storage period will incur fees ...
Thu, 14 Jul, 2022 at 1:51 PM
Is my Skypax address a P.O. Box address?
No, we provide you with an actual street address and will sign for any package if needed. Please, don't hesitate to contact our customer service team ...
Thu, 14 Jul, 2022 at 1:53 PM
How can I find conversions for clothes and shoe sizes?
The clothing and shoe sizes for men, women, and children vary across countries. We recommend looking online to find size conversion guides before placing y...
Tue, 18 Feb, 2020 at 10:18 PM