Common Questions

How can I find conversions for clothes and shoe sizes?
The clothing and shoe sizes for men, women, and children vary across countries. We would recommend that you look online for size conversion guides before p...
Tue, 16 Jan, 2024 at 12:18 PM
How does account credit work?
We allow customers to make advanced payments to pre-load their account with credit. This credit is deducted from your shopping basket when making payments f...
Tue, 16 Jan, 2024 at 12:19 PM
Can I have additional names on my account?
You can add multiple names to your account online through the settings section. This allows you to share your suite with friends and family members. Premiu...
Tue, 16 Jan, 2024 at 12:06 PM
Can you accept items from individuals as well as retailers?
Yes, we can accept packages from individuals such as eBay sellers.
Tue, 16 Jan, 2024 at 12:20 PM
Can you repack my package with Extra Protection for my consignment
Where Extra Protection is selected, we will provide additional packaging to ensure that the items have enhanced protection during shipping. Extra protection...
Tue, 16 Jan, 2024 at 12:21 PM