Skypax Customer Support

Seasonal Opening Hours 1

• Skypax Warehouse Seasonal opening hours 21/22

Covid-19 Update 2

• Covid-19 Processing and Shipping Update
• Concierge Orders

Common Questions 13

• How do I get in contact with you?
• How do I use my Skypax address?
• Can I start using my Skypax mailing address immediately after I purchase your service?
• My package has been delivered but it is not showing in my suite yet?
• Will you open my packages?

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Shipping 9

• What are your shipping rates to my country?
• Will I incur Duty or additional fees when my skypax shipment arrives?
• How do I ship my packages?
• What is Volumetric Weight?
• Can you merge or consolidate a number of orders from different retailers into a single shipment for me?

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Payments 3

• What payment methods are accepted?
• What fraud checks does Skypax carry out?
• Is payment information secure?

Concierge 8

• How does your shopping concierge service work?
• Can I cancel my Concierge order?
• Can I exchange or Return items?
• Can I use the Concierge service for eBay purchases?
• Can I use your concierge service to purchase memberships, subscriptions or digital goods & downloads?

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Restrictions 11

• Does Skypax provide refrigeration or temperature controlled facilities and shipping?
• Can you ship perfume, nail varnish, aerosols?
• Prohibited and Restricted Items
• Can you ship food items?
• Can you ship prescription medications?

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