How does your shopping concierge service work?
Our shopping concierge team can purchase items for you online from merchants who do not accept international credit cards. We can also purchase over the c...
Tue, 25 Jun, 2019 at 3:41 PM
Can I cancel my Concierge order?
We may be able to accept cancellation of your order depending on the order status, please contact us as soon as possible if you wish to cancel. Once our Co...
Tue, 18 Feb, 2020 at 9:56 PM
Can I exchange or Return items?
If you need to return or exchange merchandise, please do not contact the original retailer. Please read and make sure that you agree with the return/exchang...
Tue, 18 Feb, 2020 at 9:59 PM
Can I use the Concierge service for eBay purchases?
Yes, however, we are only able to purchase eBay items that are listed as 'Buy-It-Now' sales. We are not able to participate in eBay auctions.
Tue, 18 Feb, 2020 at 10:01 PM
Can I use your concierge service to purchase memberships, subscriptions or digital goods & downloads?
Your Skypax address can NOT be used for memberships, subscriptions, or digital goods & downloads. We can allow magazine subscriptions but please contact...
Tue, 18 Feb, 2020 at 10:01 PM
What happens if an item is not in stock when Skypax places my concierge order?
When our concierge team places a concierge order they will follow the instructions specified on the order ticket. You may specify that we cancel and refund ...
Tue, 18 Feb, 2020 at 10:02 PM
How long does it take to process my concierge order?
Concierge orders will usually be processed within 24 hours during normal business hours. Once a concierge order ticket has been processed you will receive ...
Tue, 18 Feb, 2020 at 10:04 PM
Can I consolidate my concierge order with other packages already received in my suite?
Yes. Upon receipt of your concierge order, it will be carefully packed and logged as a package which you will be able to view in your online Skypax customer...
Tue, 18 Feb, 2020 at 10:20 PM