What are your shipping rates to my country?
Please use our online shipping calculator tool to work out the shipping cost for door-to-door delivery.  If your shipment is originating from our UK War...
Tue, 9 Nov, 2021 at 9:49 AM
Will I incur Duty or additional fees when my skypax shipment arrives?
With international shipments, the receiver may need to pay duties and taxes for importing goods.  Depending on the country, type of item and the value, the...
Tue, 18 Feb, 2020 at 10:33 PM
How do I ship my packages?
To request a shipment: 1) Click the "My Suite" button in the top right-hand corner of our website 2) Login to your suite using your suite number ...
Tue, 18 Feb, 2020 at 10:28 PM
What is Volumetric Weight?
All international carriers base their shipping rates on the calculated Chargeable Weight. This is the greater of Actual Weight or Volumetric Weight. Actual...
Tue, 18 Feb, 2020 at 10:28 PM
Can you merge or consolidate a number of orders from different retailers into a single shipment for me?
Yes, we can merge and consolidate packages for you. In your Skypax customer portal, you can select any packages that have been received and request consolid...
Thu, 22 Oct, 2020 at 12:36 PM
Will my Skypax shipment be trackable?
Full door-to-door online tracking is available with DHL, UPS, FedEx and DPD courier services. Royal Mail, USPS and Globetrack shipments are sent signed-for...
Tue, 18 Feb, 2020 at 10:30 PM
Which couriers are offered for shipments?
Currently, we offer UPS, DHL, DPD, FedEx, Globetrack, USPS and Royal Mail.  However, we only recommend Globetrack, USPS and Royal Mail for non-urgent, l...
Tue, 18 Feb, 2020 at 10:32 PM
How long does it take to process a shipment request?
We normally process shipments within 24 hours of a despatch request during normal business hours Monday-Friday, excluding public holidays. There may be slig...
Wed, 19 Feb, 2020 at 10:26 AM
Can I arrange to collect my packages from Skypax?
No, for security reasons we do not allow 3rd party collections.
Wed, 19 Feb, 2020 at 10:27 AM