Common Questions
New Skypax US Facility We are excited to announce that Skypax US will be moving to a new warehouse facility to accommodate our growing business. Ple...
Fri, 26 Apr, 2024 at 4:07 PM
You can contact us in the following ways: By email: support@skypax.com By telephone on the following numbers: Skypax UK: +44 203 318 0220 Skypa...
Tue, 16 Jan, 2024 at 12:04 PM
Once you have signed up, you will receive your unique Skypax address. Use this address as the delivery or shipping address when purchasing from a store. F...
Tue, 16 Jan, 2024 at 12:07 PM
Yes, you will instantly receive your address via email and can start shopping immediately. Skypax will immediately begin accepting all of your packages and ...
Tue, 16 Jan, 2024 at 12:10 PM
We log packages Monday to Friday (excluding public holidays) during our opening hours of 9 AM until 5:30 PM. Package processing can take up to 2 working day...
Thu, 14 Jul, 2022 at 1:45 PM
Yes, we open all packages as part of our logging process. This is necessary to ensure items are not restricted by law or courier restrictions and to enable ...
Tue, 16 Jan, 2024 at 12:03 PM
We must open and inspect all packages to ensure compliance with the law. However, we will do our best to minimise damage to the packaging and return it to i...
Tue, 16 Jan, 2024 at 12:13 PM
Yes, we offer a range of additional services that can be accessed from your suite. Select a package and then select an option from the "despatch" ...
Fri, 4 Oct, 2024 at 4:46 PM
We offer 30 days free storage per package for Standard members and 60 days for Premium members. Packages exceeding the free storage period will incur fees ...
Tue, 16 Jan, 2024 at 12:16 PM
No, we provide you with an actual street address and will sign for any package if needed. Please don't hesitate to contact our customer service team if...
Tue, 16 Jan, 2024 at 12:17 PM