Skypax Customer Support

You can contact us  in the following ways: By email: [email protected] [email protected] By creating a support request here:  New Support Ticket...

Once you have signed up you will receive your unique Skypax address. Use this address as the delivery or shipping address when making a purchase from a stor...

Yes, you will instantly receive your address via email and can start shopping right away. Skypax will immediately begin accepting all of your packages and a...

We log packages Monday to Friday (excluding public holidays) during our opening hours of 9 AM until 6 PM. Package processing can take up to 2 working days; ...

Yes, we open all packages as part of our logging process. This is necessary to ensure items are not restricted by law or courier restrictions, and to enable...

We must open and inspect all packages to ensure compliance with the law. However, we will do our best to minimise damage to the packaging and return it to i...

Yes, we offer a range of services that can be accessed from your suite.  Simply select a package and then select an option from the "despatch" bu...

We offer 30 days of free storage per package for Standard members and 60 days for Premium members. Packages exceeding the free storage time period will inc...

No, we provide you with a genuine street address and will sign for any package if needed. If you are experiencing any difficulties with a particular retail...

The clothing and shoe sizes for men, women, and children vary across countries. We recommend looking online to find size conversion guides before placing y...