Common Questions

How do I get in contact with you?
You can contact us  in the following ways: By email: support@skypax.com support@skypaxus.com By creating a support request here:  New Support Ticket...
Thu, 27 Feb, 2020 at 10:11 PM
How do I use my Skypax address?
Once you have signed up you will receive your unique Skypax address. Use this address as the delivery or shipping address when making a purchase from a stor...
Tue, 18 Feb, 2020 at 10:17 PM
Can I start using my Skypax mailing address immediately after I purchase your service?
Yes, you will instantly receive your address via email and can start shopping right away. Skypax will immediately begin accepting all of your packages and a...
Tue, 18 Feb, 2020 at 10:25 PM
My package has been delivered but it is not showing in my suite yet?
We log packages Monday to Friday (excluding public holidays) during our opening hours of 9 AM until 6 PM. Package processing can take up to 48 hours however...
Tue, 25 Jun, 2019 at 3:41 PM
Will you open my packages?
Yes, we open all packages as part of our logging process. This is necessary to ensure items are not restricted by law or courier restrictions, and to enable...
Tue, 18 Feb, 2020 at 10:14 PM
What if my item is gift wrapped?
We must open and inspect all packages to ensure compliance with the law. However, we will do our best to minimise damage to the packaging and return it to i...
Tue, 18 Feb, 2020 at 10:15 PM
Can I split, merge, repack, inspect, see photos, discard or return my package?
Yes, we offer a range of services that can be accessed from your suite. Simply select a package and then select an option from the "despatch" butt...
Tue, 18 Feb, 2020 at 10:13 PM
How long can I store packages in my suite?
We offer 30 days of free storage per package for Standard members and 60 days for Premium members. Packages exceeding the free storage time period will inc...
Tue, 18 Feb, 2020 at 10:16 PM
Is my Skypax address a P.O. Box address?
No, we provide you with a genuine street address and will sign for any package if needed. If you are experiencing any difficulties with a particular retail...
Tue, 18 Feb, 2020 at 10:18 PM
How can I find conversions for clothes and shoe sizes?
The clothing and shoe sizes for men, women, and children vary across countries. We recommend looking online to find size conversion guides before placing y...
Tue, 18 Feb, 2020 at 10:18 PM