How does your shopping concierge service work?
Our shopping concierge team can purchase items for you online from merchants who do not accept international credit cards. We can also purchase over the...
Thu, 14 Jul, 2022 at 5:07 PM
Can I cancel my Concierge order?
We may be able to accept the cancellation of your order depending on the order status; please get in touch with us as soon as possible if you wish to cancel...
Thu, 14 Jul, 2022 at 5:08 PM
Can I exchange or Return items?
Please do not contact the original retailer if you need to return or exchange merchandise. Please read and ensure you agree with the return/exchange policy ...
Tue, 16 Jan, 2024 at 12:40 PM
Can I use the Concierge service for eBay purchases?
Yes, however, we are only able to purchase eBay items that are listed as 'Buy-It-Now' sales. We are not able to participate in eBay auctions.
Thu, 14 Jul, 2022 at 5:12 PM
Can I use your concierge service to purchase memberships, subscriptions or digital goods & downloads?
You can NOT use your Skypax address for memberships, subscriptions, or digital goods & downloads. We can allow magazine subscriptions, but please get in...
Thu, 14 Jul, 2022 at 5:13 PM
What happens if an item is not in stock when Skypax places my concierge order?
When our concierge team places a concierge order, they will follow the instructions specified on the order ticket. You may specify that we cancel and refund...
Thu, 14 Jul, 2022 at 5:17 PM
How long does it take to process my concierge order?
Concierge orders will usually be processed within 24 hours during regular business hours. Once a concierge order has been processed, you will receive an em...
Tue, 16 Jan, 2024 at 12:42 PM
Can I consolidate my concierge order with other packages already received in my suite?
Yes. Upon receipt of your concierge order, it will be carefully packed and logged as a package which you can view in your online Skypax customer portal. Yo...
Thu, 14 Jul, 2022 at 5:19 PM