What are your shipping rates to my country?
Please use our online shipping calculator tool to calculate the shipping cost for door-to-door delivery.  If your shipment originates from our UK Wareho...
Tue, 16 Jan, 2024 at 12:23 PM
Will I incur Duty or additional fees when my skypax shipment arrives?
The receiver may need to pay duties and taxes for importing goods with international shipments.  The taxes may vary depending on the country, type of item,...
Tue, 16 Jan, 2024 at 12:23 PM
How do I ship my packages?
To request a shipment: 1) Click the "My Suite" button in the top right-hand corner of our website 2) Log in to your suite using your suite number...
Tue, 16 Jan, 2024 at 12:24 PM
What is Volumetric Weight?
All international carriers base their shipping rates on the calculated Chargeable Weight. Chargeable weight is the greater of the Actual Weight or Volumetri...
Thu, 14 Jul, 2022 at 4:58 PM
Can you merge or consolidate a number of orders from different retailers into a single shipment for me?
Yes, we can merge and consolidate packages for you. In your Skypax customer portal, you can select any packages that have been received and request consolid...
Thu, 14 Jul, 2022 at 4:59 PM
Will my Skypax shipment be trackable?
Full door-to-door online tracking is available with DHL, UPS, FedEx and DPD courier services. Royal Mail, USPS and Globetrack shipments are sent signed-for...
Thu, 14 Jul, 2022 at 5:00 PM
Which couriers are offered for shipments?
Currently, we offer UPS, DHL, DPD, FedEx, Globetrack, USPS and Royal Mail.  However, we only recommend Globetrack, USPS, and Royal Mail for non-urgent, ...
Thu, 14 Jul, 2022 at 5:01 PM
How long does it take to process a shipment request?
We usually process shipments within 24 hours of a despatch request during regular business hours Monday-Friday, excluding public holidays. However, slight d...
Thu, 14 Jul, 2022 at 5:03 PM
Can I arrange to collect my packages from Skypax?
No, for security reasons, we do not allow 3rd party collections.
Thu, 14 Jul, 2022 at 5:04 PM
Guidance for food items being imported into the USA
There is a requirement to give the FDA prior notice of importing shipments containing food items into the USA. Full Guidance on the FDA Prior notice req...
Tue, 16 Jan, 2024 at 1:35 PM